NetCare is searching on behalf of our Client IBM for
Clearcase specialist
Location : Amsterdam
Startdate : ASAP
Duration : 6 months+
Hours per week : 40
Max. hourly rate : t.b.n.
About Rational Software
Rational Software is one of the five IBM Software Brands and provides a software development platform that improves the speed, quality, and predictability of software projects. This integrated, full lifecycle solution combines software engineering best practices, market-leading tools, and integrations with the other IBM Software Brand products, and those of other vendors.
Rational Software is one of the five IBM Software Brands and provides a software development platform that improves the speed, quality, and predictability of software projects. This integrated, full life cycle solution combines software engineering best practices, market-leading tools, and integrations with the other IBM Software Brand products, and those of other vendors.
Vacature van NetCare: Clearcase specialist bij een eindklant in Amsterdam. minimaal 2 jaar ervaring met Clearcase en noodzakelijk om in aanmerking te komen voor deze opdracht
Rational Customer Support
To serve its customers in Europe, Middle East and Africa, that encounter problems or have questions regarding our tools, Rational has three support centers based in Europe: Amsterdam (NL), Kista (Sweden) and Toulouse (F). These support centers cover nearly all of the Rational products on the, so called, 2nd level. This means that the centers are responsible for analyzing and reproducing the problem, finding a work-around, identify product problems and collect new product enhancement requests.
The Role
Since customer satisfaction plays an important role in sustaining the Rational business with our customers, the main objective of the Technical Support Engineer is to resolve the customer issues with Clearcase in a timely, courteous and professional manner. Although you are a technical expert, you may often need the help of other world-wide experts, like Rational product developers, our account managers and others to resolve the issue. Nevertheless, your responsibilities lie in the orchestration of this and you remain the customer contact and keep the responsibility for the progress towards the solution. All the time you are continuously focused to reduce the impact to the customers business. Ownership, team playing and customer focus are key elements of attitude of the Technical Support Engineer, who is doing his/her work in an international environment.
Our Requirements
Our ideal candidate will be educated to degree level with a technical background, preferably with software development and technical support.
- Experience with Clearcase or similar application (min 2 years) is essential
- Experience with Clearcase or similar application (min 2 years) is essential;
- full knowledge of software development lifecycle, especially software requirements and configuration management is expected
Experience is required with :
- different databases architectures and maintenance
- web servers installation configuration and maintenance
- different platforms installation configuration and maintenance (Unix, Windows, Linux)
- Virtualisation via VMware images for use of testing reproduction scenarios.
- basic knowledge of network communication (Clearcase is a client/server architecture)
- To be successful, you need to have analytical and problem solving skills, be able to set priorities, balance your workload and you also need to be strong in customer handling
- Customer focus, enthusiasm and drive are even more important.
- In order to support our customers in EMEA and work in our international environment, you need to be fluent in English and in German or French, both verbal and written.
Consultant name: Dorus Kanen
Consultant e-mail: dkanen@netcare.nl