• Production Support
o Solving incidents with limited timeframes and under pressure
o BAU – monitoring incident queues and team mail box, etc.
o Troubleshooting (both Mainframe and Unix Applications)
o Troubleshooting Basic Shell scripting
o Troubleshooting Java programming
o Troubleshooting JCL programming
o Implementation (deploying) in PR environment outside the official working hours
• Project Support
o Consultancy
o Deployments for testing purposes.
o Participation / perform pre production tests
o Deliver support during testing (incident solving)
o Deployments to a production site
o Support during implementation
• Acceptance
o Secure operational aspects
o Give ‘go / no go’ advice for implementation
• Second line support during and outside business hours (24/7 stand-by)
o Solve incidents
o Creating/updating maintenance documentation
o Creating/updating/improving Helpdesk scripts
o Creating/updating/improving Operator instructions
o Knowledge Maintenance (documentation, providing training)
IBM Netherlands is looking for an Technical Support Consultant for Incidents Handling, Troubleshooting, Test Participation, Documentation etc.
IBM Netherlands is looking for an Technical Application Support Consultant for their ABN AMRO Bank account.
Location : Amstelveen
Startdate : 19-12-2011
Enddate: 31-12-2011
• Production Support
o Solving incidents with limited timeframes and under pressure
o BAU – monitoring incident queues and team mail box, etc.
o Troubleshooting (both Mainframe and Unix Applications)
o Troubleshooting Basic Shell scripting
o Troubleshooting Java programming
o Troubleshooting JCL programming
o Implementation (deploying) in PR environment outside the official working hours
• Project Support
o Consultancy
o Deployments for testing purposes.
o Participation / perform pre production tests
o Deliver support during testing (incident solving)
o Deployments to a production site
o Support during implementation
• Acceptance
o Secure operational aspects
o Give ‘go / no go’ advice for implementation
• Second line support during and outside business hours (24/7 stand-by)
o Solve incidents
o Creating/updating maintenance documentation
o Creating/updating/improving Helpdesk scripts
o Creating/updating/improving Operator instructions
o Knowledge Maintenance (documentation, providing training)
Match criteria: Adviseur projecten, Consultant JAVA / J2EE, Project support, Technisch applicatie beheerder, Consultant Oracle, Flevoland, Noord-Holland, Utrecht, Zuid-Holland, Heel Nederland
Consultant name: Diandra van Lier