System management specialist
Location: Amsterdam
Startdate: ZSM
Duration: 3 months+
Solving incidents with limited timeframes and under pressure, BAU – monitoring incident queues and team mail box, etc.
Main Tasks:
Production Support
- Solving incidents with limited timeframes and under pressure
- BAU – monitoring incident queues and team mail box, etc.
- Troubleshooting (both Mainframe, Windows and Unix Applications)
- Troubleshooting Basic Shell scripting
- Troubleshooting Java programming
- Troubleshooting JCL programming
- Implementation (deploying) in PR environment outside the official working hours
Project Support
- Consultancy
- Deployments for testing purposes.
- Participation / perform pre production tests
- Deliver support during testing (incident solving)
- Deployments to a production site
- Support during implementation
Acceptance
- Secure operational aspects
- Give ‘go / no go’ advice for implementation
Second line support during and outside business hours (24/7 stand-by)
- Solve incidents
- Creating/updating maintenance documentation
- Creating/updating/improving Helpdesk scripts
- Creating/updating/improving Operator instructions
- Knowledge Maintenance (documentation, providing training)
Requirements:
- Native Dutch speaking required
- Proven UNIX (AIX & Linux) skills and experience in a complex (virtualized) environment
- Proven Windows (Windows server versions) skills and experience in a complex (virtualized) environment
- Mainframe experience in a complex environment
- Experience with IBM Websphere applications (back-office applications)
- Experience with OPC & JCL
- Experience using:
- HTML
- Networking TCP/IP
- Universal Command
- Oracle RDBMS ver.9/10/11
- DB2 Midrange
- MQ / DB2 Connect
- MS SQL/MySQL RDBMS
- Datastage TX / WAS TX
- IBM IMS RDBMS (Z/Os)
- PRISMA (Peregrine Service Centre)
- Financial Banking knowledge
- Excellent communication skills, both speaking and writing English
- Testing applications (Multiplatform and/or ‘chained’ applications)
- Flexible team player
- Pro-active attidude and nature
- ITIL concepts
- To be able to work under the pressure and tight schedules
- Willing to work from time to time outside the official working hours
Nice to have skills:
- Multiple years of experiences in a complex (banking) application enviroment as an application supporter. Experience with Mainframe using IMS, DB2, Oracle and WebSphere MQ (both Midrange and MainFrame based)
Consultant name: Dorus Kanen
Consultant e-mail: dkanen@netcare.nl